JTag Help Desk 2.5/3.0

JTAG HelpDesk is a nifty tool to help web masters organize their incoming contact inquiries and their FAQ knowledge base, doing all that in a simple, yet very user friendly fashion.

Features

-Compatibility with Joomla 3.0

-Integrated skype which will allow users to chat with admin of the site.

- User can upload photo from frontend.

-Now user can send reply to existing inquiries directly from front end.

-Now user can see replies of his/her inquiry directly from frontend.

-Added captcha at the front-end.

-Now available history of sent replies of inquiries

-Functionality of Recent Solved inquiries and restore those inquiries

- New field 'On Hold' added in status column

- Fully customizable look and feel with size scaleable User Interface - to help match any layout

- Ready to translate front and back end

- Powered by jQuery

- Ability to switch on/off form fields, change their labels, help info tool-tip and mandatory status

- Ability to create a multitude of issue categories for both inquiry form and knowledge base

- Admin can give a status to the inquiry

- Ability for registered users to see the status of their inquiries

- Ability to create HTML contents for each question in the FAQ knowledge base

- Positive/Negative user rating to facilitate the ability to distinct bad FAQ entries and get feedback from your users

- A module that allows the web master to dock a "contact us" button to any of the screen edges that invokes a tabular view combining both Inquiry form and FAQ Knowledge base

Download Demo